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Book summary crucial conversations3/10/2024 Giving the brain this complex problem has added advantage of reducing stress response.Step back from the content and notice the conditions of the argument.Learn to identify when conversations turn crucial or you move away from healthy dialogue (i.e., when safety is at risk).It’s then time to restore safety, not respond in kind. If safety reduces, people start fighting (forcing meaning into the pool) or keeping quiet (withholding meaning from the pool).Psychological safety is key to a healthy dialogue (free flow of information).Identify when Psychological Safety is at risk. ![]() Reject the fool’s choice – it’s not a zero sum game.“How can I get what I want and ensure I avoid what I don’t want?”. Then ask “how would I behave if I really wanted these results?”.Refocus on it, instead of on winning the argument. In crucial conversations, always keep the end goal in mind.Stay focused on what you really want from the conversation. There are 7 steps to handle a crucial conversation successfully. Need to encourage everyone to share their context, so everyone has the same information and the best decisions are made. The dialogue is a way to expand the “shared pool of meaning”. In such conversations, it’s important to keep the dialogue going. What is a Crucial Conversation?Ī “crucial conversation” is one with three characteristics. ![]() To get more such book summaries every week, along with other great reads on startups, business, and tech, don’t forget to sign up below. If you don’t do well in confrontation or “crucial conversations” – either because you don’t like conflict, or it gets too heated to achieve what you want – this is a great book to read. Whether in relationships or at the workplace. Great book on handling difficult / “crucial” conversations.
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